Terms of Purchase

Laneigeoutlet Terms of Purchase

These Terms of Purchase ("Terms") govern all orders placed through the Laneigeoutlet website (laneigeoutlet.com) by you ("Customer"). By placing an order, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (incorporated herein by reference). Please review these Terms carefully before completing your purchase.

1. Order Acceptance & Confirmation

  • When you place an order on our website, you submit a binding offer to purchase the selected products. Laneigeoutlet reserves the right to accept or reject your order in whole or in part (e.g., due to product unavailability, pricing errors, or suspected fraud).
  • You will receive an automated order confirmation email immediately after submitting your order, which confirms we have received your request but does not constitute acceptance. Order acceptance is final only when we dispatch your package and send a shipping confirmation email with tracking details.
  • We reserve the right to cancel or modify orders at any time before dispatch, and will notify you promptly if this occurs. If payment has already been processed for a canceled order, a full refund will be issued in accordance with our Refund Policy.

2. Pricing & Payment

  • All product prices displayed on the website are in United States Dollars (USD) and include applicable taxes (where required by law). No additional currency conversion fees are charged by Laneigeoutlet, but your payment provider may apply conversion rates or fees, for which you are solely responsible.
  • We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated at checkout. By providing payment details, you warrant that you are the authorized holder of the payment method and that sufficient funds are available to cover the order total.
  • Payment is processed immediately upon order submission. If payment is declined, your order will not be processed, and you will need to update your payment information or select an alternative method to complete the purchase.
  • We strive to ensure pricing accuracy, but in the event of a typographical error or incorrect pricing (e.g., due to system malfunction), we will notify you and offer the option to cancel the order or proceed at the correct price.

3. Shipping & Delivery

  • Global Free Shipping: We offer free standard shipping on all orders worldwide, with no minimum purchase requirement.
  • Order Processing Time: Orders are processed and prepared for shipment within 1-3 business days (Monday-Friday, excluding weekends and public holidays). Processing time may be extended slightly during peak seasons, and we will notify you of any delays.
  • Estimated Delivery Time: After dispatch, delivery is estimated to take 6-12 business days to any destination worldwide. This timeline is an estimate only and does not include customs clearance time (for international orders), which may vary by region.
  • Risk of loss or damage to products passes to you upon delivery. You are responsible for providing an accurate and complete shipping address, and Laneigeoutlet is not liable for delays or non-delivery due to incorrect address information or external factors (e.g., customs delays, weather events).

4. Returns & Refunds

  • Return Period: You may request a return for eligible products within 60 calendar days of delivery. Products must be unused, unopened, and in their original packaging (with seals, tags, and accessories intact) to qualify, except in cases of defective or damaged items (covered by our Refund Policy).
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and product details. We will provide a Return Authorization (RA) number and return instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong product, defect).
  • Refund Processing: Once returned products are received and inspected, approved refunds will be processed within 5-10 business days. Refunds are issued to the original payment method, and the refund amount will include the full product price (shipping fees are non-refundable unless the return is our responsibility).
  • For detailed terms, refer to our full Refund Policy.

5. Product Availability & Specifications

  • Product availability is indicated on the website (e.g., "In Stock," "Out of Stock"). We reserve the right to limit quantities per order or per customer, and to discontinue products at any time without notice.
  • Product images, descriptions, and specifications are provided for illustrative purposes and are based on the latest information available. We strive for accuracy, but minor variations (e.g., packaging updates, shade differences) may occur, and we do not guarantee exact matches to images.
  • For skincare, makeup, and personal care products, we recommend reviewing ingredient lists and product details carefully before purchase, especially if you have allergies or sensitive skin. Laneigeoutlet is not liable for adverse reactions unless caused by a product defect.

6. Customer Responsibilities

  • You warrant that you are at least 13 years of age (or the legal age of majority in your jurisdiction) and have the legal capacity to enter into these Terms.
  • You agree to provide accurate, current, and complete information when placing an order (e.g., contact details, shipping address) and to update this information promptly if it changes.
  • For international orders, you are responsible for complying with local import regulations, including paying any customs duties, taxes, or fees imposed by your country’s government. Laneigeoutlet is not liable for packages held or rejected by customs due to non-compliance.

7. Limitation of Liability

  • Laneigeoutlet’s liability for any claims arising from your order or use of products is limited to the total purchase price of the affected order. We shall not be liable for indirect, incidental, consequential, or special damages (e.g., loss of use, inconvenience, or lost profits) unless caused by our gross negligence or willful misconduct.
  • We do not warrant that products will meet your specific requirements or that delivery will be uninterrupted or error-free. Any implied warranties (e.g., merchantability, fitness for a particular purpose) are limited to the duration of these Terms, to the maximum extent permitted by law.

8. Modifications to Terms

  • Laneigeoutlet may update these Terms from time to time to reflect changes in business practices, legal requirements, or product offerings. Updated Terms will be posted on the website with a revised "Last Updated" date.
  • Your continued use of the website or placement of orders after the updated Terms are posted constitutes acceptance of the revised terms. We encourage you to review these Terms periodically.

9. Governing Law & Disputes

  • These Terms are governed by the laws of [insert governing jurisdiction, e.g., State of California, USA] without regard to conflict of law principles.
  • Any disputes arising from or related to these Terms or your order shall be resolved through good-faith negotiation. If negotiation fails, disputes may be submitted to arbitration in [insert arbitration location] in accordance with the rules of [insert arbitration body], with the prevailing party entitled to recover reasonable attorney’s fees and costs.

10. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Purchase, please contact our customer service team at [email protected]. We will work to resolve your inquiry promptly and fairly.
By completing your purchase, you confirm your agreement to these Terms of Purchase and all incorporated policies. Thank you for choosing Laneigeoutlet!