Shipping Policy

Laneigeoutlet Shipping Policy
At Laneigeoutlet, we are proud to offer free standard shipping worldwide on all orders—no minimum purchase required! This Shipping Policy outlines our delivery process, timelines, and important details to help you track and receive your beauty essentials seamlessly. By placing an order on our website, you acknowledge and agree to the terms below.
1. Shipping Coverage & Eligibility
  • Global Delivery: We ship to all countries and regions worldwide, with no geographic restrictions on our free standard shipping offer.
  • Order Eligibility: All orders (regardless of value, product type, or quantity) qualify for free standard shipping. Expedited or express shipping options (if available) may incur additional fees, which will be clearly displayed at checkout.
  • Restricted Items: Please note that certain beauty products (e.g., aerosols, flammable items) may be subject to local import regulations or shipping restrictions in your region. We reserve the right to adjust or split orders if required to comply with international shipping laws. You are responsible for checking local import rules before placing an order.
2. Order Processing Time
  • After you place an order, our team will process and prepare your package within 1-3 business days (Monday-Friday, excluding weekends and public holidays). Processing time includes order verification, product picking, packaging, and handover to our shipping partners.
  • During peak seasons (e.g., holidays, sales events) or for large orders, processing time may be extended to 4-5 business days. We will notify you via email if there is any delay in processing your order.
  • You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your package is dispatched.
3. Shipping Methods & Delivery Timelines
We partner with trusted international shipping carriers (e.g., DHL, FedEx, UPS, USPS, and local postal services) to ensure reliable delivery. All orders are shipped via standard shipping by default, with the following estimated delivery timelines (from the date of dispatch):
  • North America & Europe: 7-14 business days
  • Asia Pacific: 5-10 business days
  • Australia & New Zealand: 6-12 business days
  • South America, Africa, & Middle East: 10-21 business days
  • Remote Regions: Delivery may take an additional 3-5 business days due to limited transportation access.
Please note that these are estimated timelines only and do not include processing time. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances. We are not responsible for delays caused by third-party carriers or external factors beyond our control.
4. Order Tracking
  • Once your package is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to track your order. You can also track your order by logging into your Laneigeoutlet account and navigating to the "Order History" section.
  • Tracking information may take 24-48 hours to update after dispatch, as it requires activation by the shipping carrier. If you do not see tracking updates within this period, please contact our customer service team for assistance.
  • For international orders, tracking may only be available until the package reaches your country’s customs. After that, you may need to use your local postal service’s tracking tool to monitor the final delivery stage.
5. Customs, Duties & Taxes
  • Laneigeoutlet’s free shipping offer covers only the cost of transportation. It does not include any customs duties, taxes, or import fees imposed by your country’s government. These charges are the sole responsibility of the recipient and must be paid upon delivery (or prior to delivery, depending on local customs procedures).
  • Customs policies vary by country, and we recommend checking with your local customs authority to understand potential fees before placing an order. We are not able to estimate or collect customs fees in advance, and these fees are not refundable if you refuse delivery due to non-payment.
  • In the event that your package is held by customs, you may need to provide additional documentation (e.g., identification, order details) to facilitate clearance. Please respond promptly to any customs notifications to avoid delivery delays.
6. Delivery & Receipt
  • Our shipping carriers will attempt to deliver your package to the shipping address provided during checkout. If no one is available to receive the package, the carrier may leave a delivery notice or attempt redelivery on the next business day, depending on local practices.
  • If the package is unclaimed after multiple delivery attempts, it may be returned to us. In such cases, we will notify you via email, and you may request a reshipment (subject to availability) or a refund (minus any non-refundable costs, if applicable).
  • Please ensure that your shipping address is accurate and complete (including apartment numbers, postal codes, and contact information) to avoid delivery errors or delays. We are not responsible for packages delivered to incorrect addresses due to customer-provided errors.
7. Missing or Lost Packages
  • If your package does not arrive within the estimated delivery timeline, please first check the tracking information for updates (e.g., customs clearance status, delivery attempts).
  • For domestic orders (within your country), please contact us if no delivery is made within 3 business days of the estimated arrival date. For international orders, please allow 7 additional business days beyond the estimated timeline before reporting a missing package.
  • If a package is confirmed lost by the shipping carrier (after investigation), we will issue a full refund or reship the order at no additional cost—whichever you prefer. To initiate an investigation, please provide your order number and tracking details to our customer service team.
8. Special Notes for Beauty Products
  • All beauty products (including skincare, makeup, and lip care) are packaged securely to prevent damage during transit. We use protective materials (e.g., bubble wrap, padded envelopes) to ensure your items arrive in perfect condition.
  • For temperature-sensitive products (e.g., certain serums, creams), we take extra precautions to minimize exposure to extreme temperatures. However, we cannot guarantee temperature control during international shipping, especially to regions with extreme weather conditions.
  • If you receive a damaged package or broken product, please contact us within 7 days of delivery with photos of the package and product. We will arrange for a replacement or refund as per our Refund Policy.
9. Contact Us
If you have any questions, concerns, or need assistance with your order’s shipping status, please contact our customer service team at [email protected]. Include your order number and tracking details in your inquiry for faster processing, and we will respond promptly to assist you.
Thank you for choosing Laneigeoutlet. We hope your beauty essentials arrive safely and quickly—enjoy your free global shipping!